Information about Customer Comments and Lost and Found

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FAQ

Q

Where can I see the bus schedules?

A

Click on "Routes Information - Routes and Stops" to see schedules for each stops. 

Q

Are there rules about luggage?

A

One paying customer may bring up to 2 bags up to 40kg in combined weight. Bags over the limit may be charged additional fees of under 50% of the fare per 1 bag (under 40kg). 

Q

Could you please confirm that KAL Limousine offers the service at late night?

A

○ Operating Hour
  

    
     ※ KE854 Subject to change depending on flight schedules.



○ Destination

   - Gangbuk Area(N6701) : Mapo(Seoul Garden Hotel), Seoul Station(Namdaemun), Lotte Hotel Seoul (Myeong-dong), Dongdaemun(DDP) 


   - Gangnam Area(N6703) : Sheraton Seoul Palace Gangnam Hotel(Banpo), COEX(Samsung Station), Jamsil(Lotte World Hotel)
 


○ Bus Stop
   - Passenger Terminal 1 from 4A(Arrival) & Passenger Terminal 2 from 18 (Transportation Center B1)

Q

How long will it take between hotels and airports?

A



※ ​The above travel times are based on certain hotels as take-off points, and may differ depending on intermediate stops and traffic conditions
 

 

Q

Can I use credit card to pay for the bus tickets?

A

Credit cards are accepted at

 

 ○ KAL Limousine Counter : Incheon Airport, Gimpo Airport, Jamsil Ticket Office


 ○ Airport Ticket Office / 
Ticketing Machine​  


     - Terminal 1 : Ticketing Offices or
Ticketing Machine​ next to Exit 4 and 5 in Arrival Hall Floor 1(indoor)


     - Terminal 2 : Ticketing Offices
or Ticketing Machine​ indoors on The 2nd Transportation Center(B1F)



 ○ 
If you purchase a round-trip ticket by credit card, you can use KAL Limousine conveniently.
     If you purchase a ticket at the hotel, you can only pay by cash.

Q

How can I take the KAL Limousine Bus?

A

○ Incheon International Airport
   - Terminal 1 : The bus stops are No.3B and 4A located in front of arrival exit 4
   - Terminal 2 : The bus stops are No.17, 18, 19 located in the middle of Transportation Center (B1)


 

○ Gimpo Airport​

   - International Terminal 1F
     * To Incheon Airport : The bus stops are No.7

     * To Jamsil(Lotte World)  : The bus stops are No.6​

 
   - Domestic Terminal 1F
     * To Incheon Airport : The bus stops are No.14

     * To Jamsil(Lotte World)  : The bus stops are No.5​​


○ Jamsil (Lotte World)
   - The Lotte hotel's back door, near the entrance of charlotte theater.


○ East Seoul Bus Terminal

   - In middle of Bus Stop next to Woosung Apartment (103-dong)

○ Hotels
   - In front of lobby or in front of hotel (on main street)

 

 

Q

Is KAL Limousine bus only available for Korean Air passengers?

A

Regardless of whether they use Korean Air or hotels, KAL Limousine Service is available to general public/anyone traveling to and from the Airport.

Q

How do you distinguish between Incheon International Terminal 1 and International Terminal2?

A

Passengers using Korean Air, Air France, KLM, Delta, Aeromexico, Alitalia, China Airlines, Garuda Indonesia, Xiamen Airlines, Czech Airlines, Aeroflot flights can use the Passenger Terminal 2.


P
assengers using other airlines, please use the Passenger Terminal 1. 

(Asiana Air, Low Cost Carrier, Other Foreign Carrier)​
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